Terms of Service

1. Who we are

Lulnara is provided by Praelion Health LTD, a company registered in England and Wales with company number 17209225. Our registered office is First Floor, Swan Building, 20 Swan Street, Manchester, M4 5JW, United Kingdom.

In these terms, Praelion, we, us and our mean Praelion Health LTD. You means the person who accesses or uses Lulnara, including any parent, guardian, caregiver or invited family member.

2. The service

Lulnara helps families record, organise and share day-to-day care information. Depending on the version available to you, features may include child profiles, feeds, sleep, nappies, growth, symptoms, medicine notes, appointments, milestones, caregiver sharing, reminders, reports, voice logging, predictions and AI-assisted summaries or chat.

We may provide Lulnara through a mobile app, website, beta-testing channel, support service, subscription service or related product surface. We may improve, remove or change features where this is reasonably necessary to maintain, secure, develop or operate the service.

3. Wellness tool only

Lulnara is a record-keeping and wellness support tool. It is not a regulated medical device, clinical decision-support system, emergency service, diagnostic tool or substitute for professional healthcare advice.

You must seek advice from a qualified healthcare professional for medical concerns, urgent symptoms, diagnosis, treatment, medication decisions, growth concerns or safeguarding issues. If you believe someone may be in danger or needs urgent medical care, contact the appropriate emergency services immediately.

You are responsible for checking information before relying on it, particularly before sharing it with a healthcare professional or using it to make care decisions.

4. Eligibility and authority

To use Lulnara, you must:

• be at least 18 years old, or have permission from a parent or legal guardian if the service is lawfully made available to you;
• have legal authority, parental responsibility, guardian status or clear permission to enter and manage information about any child whose profile you create or access;
• provide accurate account information and keep it up to date; and
• use Lulnara only for lawful, personal, family or authorised caregiving purposes.

5. Accounts and security

You are responsible for keeping your login details confidential and for activity that takes place through your account. You must tell us promptly if you suspect unauthorised access, loss of a device, misuse of an invited caregiver account or any security incident affecting your use of Lulnara.

We may require email verification, secure authentication, device checks or other reasonable security steps before giving access to some features. We may temporarily restrict access where we reasonably believe this is needed to protect users, children, family data or the service.

6. Family and caregiver sharing

Lulnara may allow you to invite other people to view, add or manage information in a family space. You must only invite people you trust and who have a legitimate caregiving or family reason to access the relevant child profile.

You are responsible for managing invitations, permissions and removals. Invited users must use shared information only for the care-related purpose for which access was granted and must respect the privacy and safety of the child and family.

7. Your content and licence to us

You retain ownership of the information, notes, images, audio, documents and other content you submit to Lulnara. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and adapt that content only to the extent reasonably necessary to provide, secure, support and improve Lulnara.

You must not upload content that is unlawful, abusive, invasive of another person's privacy, misleading, infringing, malicious or not yours to share. You must not enter information about a child or adult where doing so would breach a legal duty, court order, safeguarding restriction or confidentiality obligation.

8. AI, automation and predictions

Lulnara may use artificial intelligence or automated processing to transcribe speech, organise logs, draft summaries, suggest patterns, predict sleep windows or provide general information. These features are assistive tools only.

AI output may be incomplete, inaccurate, outdated or inappropriate for your circumstances. You must review AI output before using, sharing or relying on it. We do not guarantee that AI-generated content will identify risks, detect emergencies, interpret health information correctly or reflect clinical best practice.

9. Acceptable use

You must not:

• use Lulnara unlawfully or fraudulently;
• attempt to access accounts, data, systems or features without permission;
• scrape, crawl, reverse engineer, decompile, interfere with or overload the service except where the law expressly allows it;
• bypass security, rate limits, subscriptions or access controls;
• upload malware, harmful code, spam or content designed to disrupt the service;
• use Lulnara to make automated decisions about another person without an appropriate lawful basis; or
• use Lulnara in a way that could harm a child, family member, caregiver, Praelion or another user.

10. Beta access, subscriptions and payments

Lulnara may be made available through TestFlight, early access or beta programmes before public release. Beta features may be incomplete, changed, paused or withdrawn, and you should not rely on beta availability for essential records.

If we offer paid plans, prices, features, renewal terms, trials and cancellation routes will be shown before purchase. Payments may be handled by Apple, Google, RevenueCat, Stripe or another authorised payment provider. Their terms may also apply to billing, renewals, refunds and cancellation mechanics.

Unless the purchase screen says otherwise, subscriptions renew automatically until cancelled. You can manage app-store subscriptions through the relevant app-store account settings. Nothing in these terms affects any statutory cancellation, refund or consumer rights that apply to you.

11. Intellectual property

Lulnara, including its software, design, text, graphics, logos, trade marks, product names, user interface, models, prompts, workflows and other materials, is owned by Praelion or its licensors and is protected by intellectual property laws.

Subject to your compliance with these terms, we grant you a personal, limited, revocable, non-transferable and non-exclusive right to use Lulnara for its intended purpose. You may not copy, sell, rent, sublicense, distribute or create derivative works from Lulnara except where expressly permitted by law or by us in writing.

12. Third-party services

Lulnara may depend on third-party services for hosting, authentication, analytics, crash reporting, media storage, payments, email, AI processing, app distribution and other operational needs. We are responsible for choosing appropriate providers for Lulnara, but third-party products and stores may also have their own legal terms and privacy notices.

13. Availability and changes

We aim to keep Lulnara reliable, but we do not guarantee uninterrupted availability. Maintenance, updates, outages, network issues, security work, third-party failures or events outside our reasonable control may affect the service.

We may change Lulnara where reasonably needed to improve the service, reflect legal or technical requirements, maintain security, add or remove features, or support our business model. If a material change significantly affects your paid subscription, we will give notice where reasonably practicable.

14. Suspension and termination

You may stop using Lulnara at any time and may request account deletion as described in our Privacy Policy. We may suspend or end access if you materially breach these terms, create security or safety risks, misuse the service, fail to pay applicable charges, or where we are legally required to do so.

When your account ends, your right to use Lulnara stops. Some provisions continue after termination, including those about ownership, disclaimers, liability, governing law and any unpaid amounts.

15. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your non-excludable statutory rights.

Subject to the paragraph above, Lulnara is provided for personal and family use. We are not responsible for business losses, loss of profit, loss of revenue, loss of goodwill, loss of opportunity, or indirect or consequential losses.

We are not responsible for harm caused by medical decisions, emergency decisions, safeguarding decisions or childcare decisions made in reliance on Lulnara instead of appropriate professional advice. We are not responsible for content entered by users or for actions taken by people you invite, except where the law says otherwise.

For free services, our total liability to you is limited to GBP 100. For paid services, our total liability is limited to the amount you paid for Lulnara in the 12 months before the event giving rise to the claim, unless the law requires a higher amount.

16. Your responsibility to us

You are responsible for losses we suffer that arise from your unlawful use of Lulnara, your material breach of these terms, your infringement of another person's rights, or content you submit without the necessary rights or authority. This does not require you to compensate us for losses caused by our own breach, fault or negligence.

17. Privacy

Our Privacy Policy explains how we collect, use, share, retain and protect personal data in connection with Lulnara. It forms part of the context in which these terms operate, but it is not itself a contract for the sale of services.

18. Changes to these terms

We may update these terms from time to time. If a change is material, we will take reasonable steps to notify you, such as by email, in-app notice or prominent website notice. The updated date above will show when the current version took effect.

If you do not agree to updated terms, you should stop using Lulnara before they take effect. Continued use after the effective date means you accept the updated terms.

19. General legal terms

These terms, together with any purchase terms shown at checkout and policies expressly incorporated by reference, form the agreement between you and us for Lulnara. If any part is found invalid, the rest remains in effect. Our failure to enforce a term does not waive our right to enforce it later.

You may not transfer your rights or obligations under these terms without our written permission. We may transfer our rights or obligations to another organisation if this does not materially reduce your rights.

20. Governing law and disputes

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland, Northern Ireland or another country where mandatory consumer rules give you local rights, you may also have the right to bring proceedings there.